Everybody thinks of bureaucrats as being kind of a neutral force. But I’m going to make the case that bureaucrats are in fact a very strongly negative force, and that automating the bureaucratic functions inside of our society is necessary for further human progress.
We've got two paradoxical trends happening at the same time. The first is what I call in my book "the cult of the social," the idea that on the network, everything has to be social and that the more you reveal about yourself the better off you are. So if your friends could know what your musical taste is, where you live, what you're wearing, what you're thinking, that's a good thing, this cult of sharing. So that's one thing that's going on. And the other thing is an increasingly radicalized individualism of contemporary, particularly digital, life. And these things seem to sort of coexist, which is paradoxical and it's something that I try to make sense of in my book. Read more →