We should use our toolbox to make complexity understandable. We need to use the tools at our disposal to build data literacy by showing the context that data exists in. Because with that data, and with context around the data, we’ll be able to build understanding…
Increasingly we’re using automated technology in ways that kind of support humans in what they’re doing rather than just having algorithms work on their own, because they’re not smart enough to do that yet or deal with unexpected situations.
You have to think with your users, with your customers, what is your actual relationship? Are they your gods? Are they your guests? Are they a nuisance to you? Because you know where the power is.