I think that we need a radical design change. And I might ask if I were teaching an HCI class or design class with you, I would say, “How are you going to design this so that not one life is lost?” What if that were the design imperative rather than what’s your IPO going to be?
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This quote’s from Andy Warhol. He was looking at America and saying America’s different. He’s saying, “Well, Elizabeth Taylor’s drinking Coke and I’m drinking Coke and the bum on the street’s drinking Coke, and it’s all the same thing.” For the first time in history, mass market culture has allowed us all to enjoy the same thing. This is not champagne. The bum on the street can’t afford champagne.
You have to think with your users, with your customers, what is your actual relationship? Are they your gods? Are they your guests? Are they a nuisance to you? Because you know where the power is.
I think that privacy is something that we can think of in terms of a civil right, as individuals. […] That’s a civil rights issue. But I think there’s also a way to think about it in terms of a social issue that’s larger than simply the individual.
How do we take this right that you have to your data and put it back in your hands, and give you control over it? And how do we do this not just from a technological perspective but how do we do it from a human perspective?
We have to know what we want. We have to imagine how it looks. We have to understand how it feels, how it smells, how it functions, before we can design it. Before we can code it. Before we can implement it, and before we can sell it.
There is a certain way people work, or a certain way a large portion of people work. And when you build a thing that demands them to suffer, you should make some attempt to alleviate that suffering so they can get to the goal.