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The Oppenheimer Moment

Where did this evil stuff come from? Are we evil? I’m per­fect­ly will­ing to stip­u­late you are not evil. Neither is your boss evil. Nor is Larry Page or Mark Zuckerberg or Bill Gates. And yet the results of our work, our best most altru­is­tic work, often turns evil when it’s deployed in the larg­er world. We go to work every day, gen­uine­ly expect­ing to make the world a bet­ter place with our pow­er­ful tech­nol­o­gy. But some­how, evil is sneak­ing in despite our good inten­tions.

Eleanor Saitta at The Conference 2015

What I’m talk­ing about here is not what we need to do cul­tur­al­ly or polit­i­cal­ly, it’s not the roots of online harass­ment. It’s the design tools that we can use to shape the envi­ron­ments that peo­ple inter­act in to reduce the impact.

Little Big Systems

We can’t let our young design­ers and devel­op­ers and writ­ers, who want to be crafts­men, be sep­a­rate from the stream of peo­ple who are work­ing on these real­ly com­plex, often kind of daunt­ing, intim­i­dat­ing, tricky prob­lems.