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Hardware, Software, Trustware

The cul­ture gap at the cen­ter of the debate we’re hav­ing today is a cul­ture gap between peo­ple who build hard­ware and peo­ple who build soft­ware. And those cul­tures have been diverg­ing since the 1950s.

Everybody Knows When You’re Talking To Your Mother

You have to think with your users, with your cus­tomers, what is your actu­al rela­tion­ship? Are they your gods? Are they your guests? Are they a nui­sance to you? Because you know where the pow­er is.