The Someone Else’s Problem Field around infrastructure is, ironically enough, a measure of infrastructure’s ubiquity and success. You don’t think about infrastructure because you don’t need to. It just works. And when it doesn’t, there’s a phone number you can not bother calling, because they’ll only put you on hold anyway, and by the time you get through it’ll probably have fixed itself, so why bother?
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It’s this infrastructure that is unseen, because it is infra-structure, it is under the structure. And when you start thinking about this massive web of technologies that keep you alive, the only interfaces we have on a day-to-day basis are tap, turn, flush. Everything else is hidden and unseen.