What’s most significant about September 11th ten years on I think is the illusion that it created of the end of politics. By the end of politics I mean the notion that force could rule. That terror could effectively…be sufficient for power. And this was an illusion I think that was recognizable at the time of September 11th but almost impossible to say. Almost impossible to say because of a variety of conditions of the dramatic nature of the event, and also of the forces of power that are arraigned with it.
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Everybody thinks of bureaucrats as being kind of a neutral force. But I’m going to make the case that bureaucrats are in fact a very strongly negative force, and that automating the bureaucratic functions inside of our society is necessary for further human progress.
I think that we need a radical design change. And I might ask if I were teaching an HCI class or design class with you, I would say, “How are you going to design this so that not one life is lost?” What if that were the design imperative rather than what’s your IPO going to be?