If you look at human history all the way through, we organize ourselves in different ways. Tribes, religions, guilds, states, more recently companies and networks. And what these institutions do is they sort of codify values and beliefs, and they they transport them across the generations. So we see this phenomenon that when you codify values in institutions, you give those values longevity.
The Someone Else’s Problem Field around infrastructure is, ironically enough, a measure of infrastructure’s ubiquity and success. You don’t think about infrastructure because you don’t need to. It just works. And when it doesn’t, there’s a phone number you can not bother calling, because they’ll only put you on hold anyway, and by the time you get through it’ll probably have fixed itself, so why bother?