Conversation has been con­sis­tent­ly a mod­el in my head of being human. For quite a while I’ve spo­ken about how we’re not taught at any time in our life how to ask a ques­tion, and how to talk on the phone. And most peo­ple think they know how to ask a ques­tion, and they know how to talk on the phone. And yet I found that 98% of ques­tions are either bad ques­tions or speech­es. And most phone calls are ter­ri­ble.