Warm Understanding

We don’t have an unlim­it­ed num­ber of inno­va­tions to keep push­ing the hock­ey stick shape of growth for­ward. Each time we inno­vate and we push the end fur­ther ahead in time, it short­ens the amount of time in total that we have to address com­plex­i­ty and prob­lems. So this is…this is not good. I’m just gonna say it, this is not good. 

The Conversation #39 — Richard Saul Wurman

Conversation has been con­sis­tent­ly a mod­el in my head of being human. For quite a while I’ve spo­ken about how we’re not taught at any time in our life how to ask a ques­tion, and how to talk on the phone. And most peo­ple think they know how to ask a ques­tion, and they know how to talk on the phone. And yet I found that 98% of ques­tions are either bad ques­tions or speech­es. And most phone calls are terrible.