We don’t have an unlimited number of innovations to keep pushing the hockey stick shape of growth forward. Each time we innovate and we push the end further ahead in time, it shortens the amount of time in total that we have to address complexity and problems. So this is…this is not good. I’m just gonna say it, this is not good.
Conversation has been consistently a model in my head of being human. For quite a while I’ve spoken about how we’re not taught at any time in our life how to ask a question, and how to talk on the phone. And most people think they know how to ask a question, and they know how to talk on the phone. And yet I found that 98% of questions are either bad questions or speeches. And most phone calls are terrible.