Archive

Behind the Screen: The People and Politics of Commercial Content Moderation

When I asked my peers and my pro­fes­sors if they’d ever heard of this type of work, two things hap­pened. The first thing is that they said no, they hadn’t. The sec­ond thing they said, which is prob­a­bly what you’re think­ing, is, Well, can’t com­put­ers do that?” And in fact the answer to that is no.

Sin in the Time of Technology

Social media com­pa­nies have an unpar­al­leled amount of influ­ence over our mod­ern com­mu­ni­ca­tions. […] These com­pa­nies also play a huge role in shap­ing our glob­al out­look on moral­i­ty and what con­sti­tutes it. So the ways in which we per­ceive dif­fer­ent imagery, dif­fer­ent speech, is being increas­ing­ly defined by the reg­u­la­tions that these plat­forms put upon us [in] our dai­ly activ­i­ties on them.

Eleanor Saitta at The Conference 2015

What I’m talk­ing about here is not what we need to do cul­tur­al­ly or polit­i­cal­ly, it’s not the roots of online harass­ment. It’s the design tools that we can use to shape the envi­ron­ments that peo­ple inter­act in to reduce the impact.