Star Trek’s vision of a voice interface to computing was and remains incredibly compelling. So much to the extent that about three years ago, Amazon included “Computer” as a wake word to the Echo so that we can pretend to talk to the first mass-market voice assistant as if we’re on a spaceship in the 24th century.
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The Someone Else’s Problem Field around infrastructure is, ironically enough, a measure of infrastructure’s ubiquity and success. You don’t think about infrastructure because you don’t need to. It just works. And when it doesn’t, there’s a phone number you can not bother calling, because they’ll only put you on hold anyway, and by the time you get through it’ll probably have fixed itself, so why bother?