I think it’s important to say that one thing about our work is that we are not fixated on the future as a strict linear progression. We start by acknowledging the fact that the future is not a fixed destination but a constantly-shifting and unfolding space of diverse potential.
The Someone Else’s Problem Field around infrastructure is, ironically enough, a measure of infrastructure’s ubiquity and success. You don’t think about infrastructure because you don’t need to. It just works. And when it doesn’t, there’s a phone number you can not bother calling, because they’ll only put you on hold anyway, and by the time you get through it’ll probably have fixed itself, so why bother?