We’ve designed systems not really well anticipating the kind of users that would really use them, thinking that they would—or maybe not even thinking—that they would be used in the same way that they were in the 1980s and 1990s.
The second phase is nobody cared. That’s a really good thing. Because you can actually do engineering work without having grand ambitions or having lots of people, say at other standards organizations, suddenly get interested. They didn’t know what was hitting them.